Here we set out our Value For Money Standard, and have described the outcomes landlords should deliver and our specific expectations of them.

Required outcomes
In meeting all TSA standards, including their local offers, registered providers shall have a comprehensive approach to managing their resources to provide cost-effective, efficient, quality services and homes to meet tenants’ and potential tenants’ needs.

Registered providers shall set out in an annual report for tenants how they are meeting these obligations and how they intend to meet them in the future. The provider shall then meet the commitments it has made to its tenants. 

Specific expectations
Registered providers shall demonstrate to their tenants:

• how expenditure has been prioritised in relation to each of the standards  and in the delivery of local offers, and in meeting other needs such as investment in new social housing provision
• how they have ensured value for money has been secured and tested
• plans and priorities for delivery of further value for money improvements

Registered providers shall have arrangements for tenants to influence the services delivered and the cost of those services that result in service charges to tenants.