Making Voices Count: reviewing practice in tenant involvement and empowerment

Involvement Policies were introduced by the Housing Corporation in 2007 to improve the effectiveness with which housing services are delivered and bring benefits of new skills and increased confidence to residents.  Tenant Participation Compacts (compacts) were introduced by the Government in 1999, within the Local Authority Housing domain, to encourage councils and their tenants to work together to improve both housing services and tenant participation.  Communities and Local Government (CLG) will shortly publish a review of Tenant Participation Compacts.  However, there has been no research in the good practice that can be learned from involvement policies.
 
The TSA has commissioned a review of Involvement Policies to identify best practice, and to identify both similarities and differences between best practice in Involvement Policies and Compacts.  The final report can be read here

At the Tenant Services Authority, our framework for regulating social housing puts tenants right at the heart of our new approach.

Through our Tenant Excellence Fund, we commissioned HouseMark to review how social housing landlords involve and empower tenants. The result is a valuable tool, which will help landlords to develop their tenant involvement and empowerment policies.