The Freedom of Information (FOI) Act allows people to access information that is held by a public authority. The Act is designed to promote openness and accountability within the public sector and allow greater scrutiny and participation in decision making.

The Tenant Services Authority (TSA) is a public authority which is subject to the Act.

We hope that you will be able to find the information you are looking for on our website, but if not, this section provides a step by step guide about how to make a request for information.

This section will tell you:

• what information we routinely publish (publication scheme)
• fees that we charge
• restrictions regarding copyright
• how you can make a request for information
• what to do if you are not happy with the way in which we have responded to your request
• requests that we have previously considered
• how the Freedom of Information Act affects housing associations

We need to handle personal information about you so that we can provide services for you.  Our Personal Information Charter is how we look after that information.