We’re the champion for tenants of affordable housing in England – standing up for their aims and interests and putting their needs first. In this section, you can find out more about how tenants can help us improve standards of services in affordable housing and what tenants can expect from the new regulatory framework.

Find and compare landlords
Find out how your landlord is performing and compare them with other housing associations in your area.

The standards your landlord has to meet
Tenants, landlords and other stakeholders have helped us to shape the six standards that now apply to all social housing providers.

What does the regulatory framework mean for you?
This booklet sets out a summary of our standards and what you can expect as your landlord works to meet them.

Get help to challenge, influence or control the management of your housing services
The Tenant Empowerment Programme can help you get independent advice, training and information on how to challenge, influence or control how your housing services are delivered.

How to make a complaint
Find out what to do if you want to make a complaint about your landlord or us.

If you need more help or information, please contact us.