Who we are
Our goal is to raise the standards of services for affordable housing tenants. Here you can find out how we’re going to make this happen, and when.

The Board, meetings and committees
This section contains detailed information about Board members, meetings which are open to the public, agendas, papers and committees.

What to do if you're not happy with our service
We aim to provide the best possible service, but if you need to make a complaint, please read our leaflet on how to go about this.

Our role
The Tenant Services Authority was set up as a result of the 2008 Housing and Regeneration Act. The Act increases the TSA’s powers over the regulation of social housing. Here you can find out more about our powers and a timeline for their introduction.

Our name
We were established under the Housing and Regeneration Act 2008 under the formal name of The Office for Tenants and Social Landlords and under that Act we are referred to as 'the Regulator of Social Housing'. You may come across this formal name in more formal legal documents, but we refer to ourselves more often as 'the Tenant Services Authority' and use this or TSA as our trading name.

The first TSA Annual report and accounts is now available. We have published more information about us, as well as our environmental policy.