You can make a complaint about a housing association or about us. Here you can find information on how to go about it.

Complaints about your landlord
You can get advice on how to make a complaint about your landlord (and what to do if you are still not satisfied after making a complaint) in this guide to the standards.

You can also contact the Housing Ombudsman Service for further advice.

Complaints about the TSA
You can get advice on how to make a complaint about us in the leaflet Making a complaint about our services.

We have appointed an independent complaints reviewer who deals with complaints about us after they have been through our complaints procedure.