This document sets out the new regulatory framework that social housing providers have to meet from April 2010. At its heart are six standards, and against each of these, we have described the outcomes landlords should meet and our specific expectations of them.

The six standards cover:

• Tenant involvement and empowerment – which contains requirements relating to customer service, choice and complaints; involvement and empowerment; and understanding and responding to diverse needs of tenants
• Home – which contains requirements relating to quality of accommodation; and repairs and maintenance
• Tenancy – which contains requirements relating to allocations; rent*; and tenure
• Neighbourhood and community – which contains requirements relating to neighbourhood management; local area co-operation; and anti-social behaviour
• Value for money
• Governance and financial viability* 

* This standard or part of standard does not apply to local authorities.

An A2-size PDF foldout version of the standards is available to order in hard copy, as is a Word version. A guide to the standards is also available.

We have developed the regulatory framework in collaboration with tenants, local authorities, housing associations and our many other partners. Its aim is to help improve the services provided for the eight million people who live in social rented and shared ownership homes in England.

In addition to The Regulatory Framework for Social Housing in England from April 2010, we have published:

• The Regulatory Framework for Social Housing in England from April 2010 – Annexes to the TSA’s Regulatory Framework Document
• The Regulatory Framework for Social Housing in England from April 2010 – The TSA’s Consent to Disposals

We have also set out how we have taken into account the responses we received to the statutory consultation we published in November about our proposals. This is contained in:

• The Regulatory Framework for Social Housing in England from April 2010 – Analysis of Respondents’ Views

Copies of these publications can be ordered free of charge from our Publications order form. Both the Regulatory Framework document and the Annexes are available on CD in mp3 audio format. Please email enquiries@tsa.gsx.gov.uk to request a copy of the CD.