This credit card-sized foldout sets out the key points of our statutory consultation on the standards social housing providers will have to meet from 1 April 2010.

If you’d like to respond to our consultation, please read the main consultation paper, as this foldout won’t give you enough detail to comment fully.

The six new standards set out in this foldout are the centrepiece of our new regulatory framework. They describe the outcomes we want to see delivered. We believe the best place for the quality of services to be discussed, agreed and scrutinised is locally between providers and their tenants. So our standards require providers to set out what they offer to tenants and set local standards that reflect the priorities of local communities.

We know that the majority of tenants are satisfied with their landlord and there are many excellent providers who already meet much of what we are requiring in these standards. We also know that where performance is poor or involvement is weak this can have a significant effect on tenants’ lives.

These proposals balance new demands on providers to be transparent and report on performance to their tenants, and hold themselves to account – with a significant reduction in red tape, with no TSA Codes of Practice, the removal of thousands of individual regulatory consents, and the demise of over 50 detailed Housing Corporation Circulars and Guidance Notes.

Please note that the PDF document should be printed on A3 paper. If you cannot print at A3 size, copies of this publication can be ordered free of charge from our Publications order form. The Word document will print correctly on A4 paper.