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west brom

New regulatory framework

We’ve published the new regulatory framework that social housing providers have to meet from April 2010. At its heart are six standards, and against each of these, we have described the outcomes landlords should meet and our specific expectations of them.

We have developed the regulatory framework in collaboration with tenants, local authorities, housing associations and our many other partners.

Finding answers

We’ve published a set of answers to the most frequently asked questions (FAQs) we receive.

If you can't find what you are looking for, please get in touch on 0845 230 7000 or via email.

70 percent of tenants know how they can be involved
 

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